Reference

Open legal access with clear account terms

Legal access, account records, and wallet rules are set out before you open your account, with DANA, OVO, GoPay and QRIS named in the payment record flow.

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CONTACT ROUTES

Check legal help through our contact paths

Legal questions should reach the team that can read account records, not a generic mailbox. We keep three contact paths for access terms, data requests, payment record disputes, and account corrections. Before you contact us, open Wallet > History or Account > Profile so you can share the reference code, date, and device you used.

Team online

Live chat

Use live chat from 09:00–01:00 WIB when a legal term, identity check, or wallet record looks unclear. We can point you to Account > Profile without asking for your password.

Legal email

Send account correction requests to [email protected] with your registered mobile number, payment reference, and the change you want us to check. We reply with the next account step after reviewing the record.

WhatsApp support

Message our WhatsApp support path for time-sensitive access issues, especially when QRIS or GoPay receipts need matching. We may ask for a screen capture that hides your wallet balance.

DATA PRACTICE

Explore how we protect legal account records

Account law is practical: your name, wallet references, cookie choices, and contact requests must be handled in a way you can trace.

Personal data handling

We collect the account details needed to identify you, match wallet records, and respond to legal requests. That usually means registered name, mobile number, login metadata, payment references, and support messages.

Cookie use

Cookies help us keep your session active, remember consent choices, and detect unusual account access. You can clear browser cookies, but we may ask you to log in again for legal checks.

Account security

We never ask for your password in chat, email, or WhatsApp. If a legal request needs proof, we verify through registered contact details and payment references rather than shared login credentials.

Record retention

We keep account and wallet records for as long as needed to handle disputes, legal duties, fraud checks, and payment matching. When retention is no longer needed, records are removed or de-identified.

Change requests

You can ask us to correct registered details, update a contact path, or close account access where local law permits. Start in Account > Profile > Legal requests or email [email protected].

Payment evidence

DANA, OVO, GoPay, and QRIS receipts are used to match wallet activity to your account. Keep the reference code visible when you contact us, but hide unrelated balances or private wallet messages.

Browse legal questions before you join

These answers cover the legal checks you are most likely to need before opening or managing an account. They focus on eligibility, data rights, payment records, cookies, contact paths, and account changes. If your case involves a payment reference, keep your DANA, OVO, GoPay, or QRIS receipt ready.

Access depends on local law. Before opening an account, check whether your location allows this type of online entertainment, then use your own name, mobile number, and wallet details during registration.

We keep account registration details, login metadata, payment references, support messages, and request logs. These records help us match DANA, OVO, GoPay, and QRIS activity to the correct account holder.

Open Account > Profile > Legal requests or email [email protected]. Tell us the field that needs correction, include your registered mobile number, and attach a relevant payment reference if the change affects wallet records.

We may pause access when identity details, device signals, contact records, or payment references do not match. The pause lets us check legal ownership before more wallet or account actions continue.

Cookies record session status, consent choices, and security signals. If you clear cookies, your legal choices are not erased from account records, but you may need to log in again to confirm them.

Yes, where local law permits. Send the request from your registered contact path or use Account > Profile > Legal requests, then wait for us to check wallet records and unresolved payment references.

Start with live chat from 09:00–01:00 WIB or email [email protected]. Share the payment reference, transaction date, registered mobile number, and a receipt image with private wallet details hidden.